Frequent flyers have slammed Delta after the airline unveiled a new cabin design, which has been branded ‘uncomfortable.’
On Tuesday, the Atlanta-based carrier announced that it would be leveling up its entire fleet.
The upgrade will feature new seat upholstery, seat cushioning and mood lighting that is said to help customers feel ‘at home’ while traveling.
According to the announcement, the redesign will ‘enhance experience and showcase the future of flying with Delta.’
However, while the airline insists that guests will be lounging lavishly, passengers aren’t convinced as they flocked to social media sites Reddit and X, formerly known as Twitter, to criticize the new look as they noted it looked ‘uncomfortable as hell.’
Frequent flyers have slammed Delta after the airline unveiled a new cabin design, which has been branded ‘uncomfortable’ (stock image)
On Tuesday, the Atlanta-based carrier announced that it would be leveling up its entire fleet
The cabin redesign, which is set to be implemented across aircrafts by 2025, features black ‘memory-foam cushions’, which are made from a mixture of nylon and wool.
Meanwhile, the headrest will be made from an ‘engineered leather’, which is promised to provide customers with the utmost comfort.
However, according to passengers, the new look seems like it will provide them with back aches.
Frequent flyers flooded social media as they branded the new design ‘uncomfortable.’
One person said: ‘Hey Delta quick question, why do you hate us all?’
Another user added: ‘Looks depressing.’
Someone else wrote: ‘Why do those seats look super uncomfortable?’
‘Man, that material looks incredibly stiff and unforgiving. I’m sure there are plenty of reasons for doing this …but zero of them are comfort,’ said another user.
The upgrade will feature new seat upholstery, seat cushioning and mood lighting that is said to help customers feel ‘at home’ while traveling
Frequent flyers flooded social media as they branded the new design ‘uncomfortable’
‘These look pretty uncomfortable,’ commented another person.
One user added: ‘Those cushions look so uncomfortable.’
However, the airline insists that the seats will provide passengers with a luxury experience.
Delta’s vice president of customer experience design, Mauricio Parise, said: ‘This refreshed cabin interior infuses utility with beauty to create an atmosphere that feels fresh, elevated, and timeless while reflecting our customers’ evolving tastes and expectations.’
In addition to a seat upgrade, the cabin will feature mood lighting that represents a ‘warm sunrise.’
At nighttime, the cabin lighting is said to help customers feel like they are at a ‘candlelit dinner.’
The bathroom is also getting an upgrade as it is said to be refreshed with brighter walls.
The bathroom is also getting an upgrade as it is said to be refreshed with brighter walls
With the change, the airline opted for a more subtle nod to their brand colors as it ditched its vibrant blue seats (the previous look shown)
The airline revealed that it has already begun transforming aircrafts.
With the change, the airline opted for a more subtle nod to their brand colors as it ditched its vibrant blue seats and will now include chic red lining in the black chairs as well as ‘branded cabin identifiers.’
The airline revealed that it has already begun transforming aircrafts.
A narrow-body Boeing 757 that will fly domestic and short-haul international route will be the first plane to debut the look later this year.
The vice president of customer experience design added: ‘Delta has taken the time to develop every detail of our new interiors; the team was intentional in creating an experience that mimics our customers’ lifestyles and puts them at ease as soon as they board our aircraft.
‘We look forward to sharing our hard work with our customers and welcoming them onboard.’