Former air traffic controller reveals why BA pilots are the most fun to work with and JFK and Chicago are the most stressful airports for ATC – and she has soothing insights for nervous flyers

In a career working in air traffic control that spanned 24 years, Michele Robson saw it all (on her radar screen) and heard it all, too.She began her training in 1992 and left in 2016, spending her entire career at London Area Centre, directing traffic flying at over...