‘Malfunctioning bots and rip-off premium-rate phone lines’: Which? tests customer service responses at eight major airlines, with Wizz Air, KLM, Ryanair and Vueling rated the worst

‘Malfunctioning bots and rip-off premium-rate phone lines’: Which? tests customer service responses at eight major airlines, with Wizz Air, KLM, Ryanair and Vueling rated the worst

A Which? mystery shopper investigation has exposed multiple airline ‘customer service failings’ after it put eight carriers to the test.The consumer champion wanted to find out ‘the true state’ of the customer service cultures at easyJet, BA, Vueling, Wizz Air,...